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Job Opportunities

Working at CHF

The Chicago Humanities Festival has opportunities for year-round and seasonal positions. We invite you to work alongside leading thinkers and performers, share your passion for the humanities, and help bring outstanding cultural programming to your community.

  • DEVELOPMENT OPERATIONS MANAGER

    ORGANIZATION                                                                                                                                                                                              

    The Chicago Humanities Festival (CHF) celebrates ideas within the context of civic life, connecting artists, authors, journalists, scholars, policy makers, and other thinkers with passionate and inquisitive audiences. CHF presents over 150 programs to 50,000 people annually (including discussions, lectures, and performances) during its Fallfest, Springfest, and throughout the year. It has a robust educational program, EdLab, which welcomes middle-school and high-school students to programs celebrating the arts and humanities.

    POSITION DESCRIPTION                                                                                                                                                                               

    The Development Operations Manager serves as CHF’s resident expert, database administrator and “owner” of CHF’s customer relationship management systems (Raiser’s Edge, TopTix). The Manager plans, oversees, and implements CHF database processes and procedures—ensuring the highest quality of CHF’s donor data—and providing user training as it relates to the systems. The Manager is responsible for all department reporting, uncovering and analyzing vital information for CHF’s broader Development efforts, and oversees systems administration, including managing security access, and maintaining the proper hardware and software needs for the systems.

     

    The Development Operations Manager is an integral member of CHF’s six-person development team and reports to the Managing Director, Development.

     

    POSITION RESPONSIBILITIES

     

    Donor Data Champion and Facilitator

    • Facilitate achievement of fundraising and professional goals for Development team by providing complete, accurate, and compelling information on CHF supporters.
    • Communicate the critical role accurate data plays in delivering CHF’s mission and strategic goals.
    • Facilitate technological change initiatives, supporting staff in adapting to a changing technological and systems environment.
    • Models CHF values of service, innovation and teamwork, and holds others accountable for living these values.

     

    Strategic direction and planning for Development systems

    • Develop, implement, and support strategic direction and plans for the Raiser’s Edge database, ticketing database (in partnership with Manager of Audience Services), reporting, system support, help desk support, and hardware and software needs of the Raiser’s Edge and ticketing databases.

     

    Database administrator and trainer

    • Serve as internal database administrator for the Raiser’s Edge and ticketing databases and maintain documentation for the Raiser’s Edge and its supporting systems.
    • Design and implement comprehensive procedures and system checks to maintain data integrity and improve efficiency for the Raiser’s Edge database and its integrated database systems.
    • Identify and provide training opportunities to enable staff to stay current with required technical skills.
    • Serve as technical liaison with Concourse Hosting, CHF’s server hosting vendor.
    • Process and enter gifts into database and manage all CHF mailing list queries.

     

    Project manager

    • Serve as project manager for projects with the Raiser’s Edge and ticketing databases, including coordination and vetting these project requests with CHF leadership staff.
    • Assist in the management of the operating and capital budgets for technology.

     

    Departmental support

    • Prepare acknowledgement letters.
    • Serve as Development department’s primary reviewer of CHF communications materials, ensuring accuracy of donor recognition.
    • Assist with the implementation of select events and special projects as needed.
    • Additional tasks and responsibilities as assigned by supervisor.

     

    Data Quality and Standards

    • Establish and maintain high standards for quality of service to internal and external constituents.
    • Take initiative to improve both processes and outcomes, incorporating best practices, and innovations in professional field.
    • Ensure compliance with all CHF policies and standards.

     

    Knowledge, Skills and Abilities

    • Undergraduate degree from an accredited college or university.
    • Knowledge of Raiser’s Edge required.
    • Discretion with confidential materials required.
    • Ability to prioritize and execute multiple projects under demanding deadlines required.
    • Ability to work independently in a deadline-oriented team environment required. 
    • Ability to communicate tactfully and patiently with both internal and external constituents required.
    • Dexterity to operate computer equipment required.
    • Ability to work nights and weekends as needed

     

    HOW TO APPLY

    Send resume, cover letter, and references to:

    Chicago Humanities Festival       

    Attn: Laura Perlow, Managing Director, Development                   

    500 North Dearborn, Suite 825                                  

    Chicago, IL  60654

    Email: [email protected]

     

    No phone calls, please

    The Chicago Humanities Festival is an Equal Opportunity Employer